Frequently Asked Questions

Our Silver reports include title status, accident history, theft records, salvage & junk title checks, odometer verification, open recall alerts, vehicle specifications, and market value estimates.

Platinum reports include everything in Silver plus deep ownership history, insurance claims, lien & loan records, service logs, odometer rollback detection, frame/structural damage indicators, and high-resolution vehicle images.

We aggregate data from 35+ national and government databases, including:

• NMVTIS (National Motor Vehicle Title Information System)
• State DMV and title agencies
• Insurance company records
• Auction and salvage yard databases
• Vehicle manufacturer recall databases
• Law enforcement theft databases

Yes! We support 8 vehicle types: Cars, Motorcycles, Boats, Jet Skis, Trucks, Caravans & Campers, Trailers & Tractors, and ATVs. Each vehicle type has its own tailored report that checks the most relevant data sources for that category.

A VIN (Vehicle Identification Number) is a unique 17-character code assigned to every motor vehicle. You can find it:

• On cars: dashboard (driver's side, visible through windscreen), door jamb sticker, or engine block
• On motorcycles: steering head, frame neck, or engine
• On boats: HIN (Hull Identification Number) on the transom (rear right)
• On documents: registration papers, insurance card, or title

Our databases are updated daily and we cross-reference multiple sources to ensure accuracy. However, it's important to note that not all incidents appear in vehicle records immediately — some events, particularly in private sales or minor accidents without insurance involvement, may not be reported to any database. We always recommend using our report as a key tool alongside a professional inspection.

Yes — flood damage and water damage records are included in our Platinum reports for all vehicle types (where records are available). Flood-damaged vehicles are often given a "salvage" or "flood" title brand by state authorities, which we check across all 50 states.

Absolutely. Odometer rollback detection is included in our Platinum package. We compare multiple recorded odometer readings across different data points (inspections, service records, insurance check-ins) to flag any anomalies that suggest tampering.

Silver covers all the essential checks — title, accident history, theft, salvage, odometer, specs, and market value. Delivered in 6 hours.

Platinum includes everything in Silver plus priority processing, deeper records (ownership chain, insurance claims, liens, service logs, structural damage detection, and vehicle images). Delivered in just 3 hours. Most buyers choose Platinum for complete peace of mind.

Yes! We automatically detect your location and convert all prices to your local currency in real time. We currently support USD, GBP, AUD, CAD, NZD, and PKR, with more currencies being added. The exact amount charged to your payment method will reflect the converted price at checkout.

Yes! We offer special pricing for car dealers, fleet managers, auctions, and insurance professionals who need to run multiple reports regularly. Contact our team through the support page to enquire about bulk pricing packages.

We operate on a per-report basis — you only pay for what you need, when you need it. There are no recurring subscriptions or hidden fees. If you need multiple reports frequently, contact us about our bulk packages.

Absolutely not. The price you see on our pricing page is the final price — no taxes, no service fees, no surprises at checkout. What you see is what you pay.

Delivery times depend on the plan you choose:

• Silver Plan: Delivered within 6 hours of order confirmation
• Platinum Plan: Priority delivery within 3 hours

You will receive an email notification the moment your report is ready to view. Most reports are delivered well within the stated timeframe.

Once your report is ready, we send a notification to the email address you provided at checkout. The report is accessible as a detailed PDF download and/or through an online viewer — both are included at no extra cost.

You can access your report at any time after purchase. Reports are stored and accessible for 12 months from the date of purchase. We strongly recommend downloading a copy for your records as well.

Contact our support team as soon as possible via the Contact page. If we have not yet processed your order, we can correct the VIN at no extra charge. If the report has already been generated for the wrong VIN, we will work with you on a case-by-case basis — in most situations we can provide a replacement report.

We accept the following payment methods:

• All major credit & debit cards (Visa, MasterCard, American Express)
• PayPal
• Regional payment methods based on your location

All payments are processed through our secure, encrypted checkout — we never store your card details.

Absolutely. All transactions are processed through industry-standard 256-bit SSL encryption. We use a PCI-DSS compliant payment processor and we never store your card details on our servers. Look for the padlock icon in your browser's address bar at checkout for confirmation.

Yes — we offer a 100% money-back guarantee. If you're not satisfied with your report for any reason, contact our support team within 30 days of purchase and we will process a full refund, no questions asked. Refunds are typically processed within 3–5 business days depending on your bank.

Yes. Immediately after your purchase, you'll receive an order confirmation email with a full receipt including the plan purchased, amount paid, transaction ID, and the VIN you submitted. This email serves as your invoice and can be used for record-keeping or expense claims.

If your payment fails, no charge will be made to your account and no order will be placed. You'll see an error message at checkout — common reasons include insufficient funds, incorrect card details, or a bank security block. Try a different card or payment method. If the issue persists, contact your bank or reach out to our support team.

No account is required to purchase. Simply choose your service, select a plan, enter your VIN and payment details, and you're done. Your report link will be emailed to you directly. Creating an account is optional but lets you view your full order history at any time.

Our website and reports work on all modern browsers including Chrome, Firefox, Safari, Microsoft Edge, and their mobile equivalents. For the best experience, we recommend keeping your browser updated to the latest version.

Yes — our entire website is fully responsive and works on any device. Your report is viewable on phones, tablets, and desktops. The PDF version can also be saved to your device for offline access.