Refund & Return Policy

At MotorsInspects, we are committed to providing you with accurate and timely vehicle history reports. Because our products are digital and delivered immediately upon processing, our refund and return policies are structured differently than physical goods.

1. Digital Goods and "Returns"

Our vehicle history reports, title checks, and other associated services are intangible digital goods. Therefore, we cannot accept "returns" in the traditional sense. Once a report has been generated and emailed to you, or made available for download, the service is considered fully delivered and consumed.

2. Eligible Circumstances for a Refund

We incur direct costs by pinging federal and state databases (such as NMVTIS) the moment you request a report. Consequently, refunds are only issued under specific technical circumstances:

• Invalid VIN / Failed Generation: If you submit a query and our system experiences a fatal error preventing the generation of your report entirely, you are entitled to a full refund.
• Duplicate Charges: If a technical glitch results in your card being charged more than once for a single order, the duplicate charge will be fully refunded.
• Non-Delivery: If a report is successfully generated but our system fails to deliver it to your provided email address (and it cannot be retrieved via our support team), we will issue a refund.

3. Non-Refundable Scenarios

We do not issue refunds for reasons related to the contents of the report itself. This includes, but is not limited to:

• "Missing" Data: Our reports pull from official sources. If a vehicle has a clean history, or if a specific minor incident was never reported to a central DMV or insurance database, the report will correctly show no records. A lack of negative records is not grounds for a refund.
• Typographical Errors by User: If you accidentally type in the wrong VIN and a report is successfully generated for that incorrect VIN, we cannot issue a refund, as the data retrieval cost was still incurred by us.
• Change of Mind: Once an order is placed and processing has begun, we cannot cancel or refund the transaction simply because you no longer need the report.

4. Requesting a Refund

If you believe you meet the criteria for a refund based on the eligible circumstances outlined above, please contact our support team within 7 days of your initial purchase.

When contacting us, please provide:

• Your full name and the email address used for the order.
• Your Order ID or Transaction Number.
• The VIN number you attempted to check.
• A brief description of the issue or error you experienced.

Our team will investigate your claim and, if approved, process the refund to your original method of payment within 5-10 business days.

5. Contact Us

If you have any questions about this policy before making a purchase, please reach out to our team:

Email: support@motorsinspects.com